𝗚𝗲𝗻𝗽𝗮𝗰𝘁 𝗠𝗲𝗴𝗮 𝗪𝗮𝗹𝗸 𝗜𝗻 𝗗𝗿𝗶𝘃𝗲 𝗙𝗼𝗿 𝗡𝗼𝗻 𝗩𝗼𝗶𝗰𝗲 𝗣𝗿𝗼𝗰𝗲𝘀𝘀

Job Description 

 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Mega Walk-In Drive for Customer Service (Non voice) roles on 4th June 2024 (Hindi+English)

Drive Date: 4th June 2024

Time: 11:30 AM to 1 PM

Location: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049

Languages Known: Hindi+English

Shift- Ready to work in any shift (24*7)

Work from office only

Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.

Responsibilities

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible (fluency in Hindi and English is mandatory)

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing /understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

• 3 copies of updates resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card

Apply Link: Click Here